Privacy Policy

We collect personal information in the following ways:

We use collected information for the following purposes:

• Regulatory Services: Processing licensing applications, certifications, and registrations
• Complaint Resolution: Managing consumer complaints and inquiries
• Service Delivery: Providing information about tariffs, regulations, and services
• Recruitment: Processing career applications and managing job applicants
• Compliance: Meeting legal obligations and regulatory requirements
• Communication: Sending updates, confirmations, and notifications
• Analytics: Understanding website usage and improving user experience
• Security: Preventing fraud and protecting our systems

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Employee training on data protection
• Restricted access to personal information
• Incident response procedures

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We may share your information with:

• Government Partners: Ministry of Energy, other regulatory agencies
• Service Providers: Licensed utilities for complaint resolution
• Legal Requirements: When required by law or legal process
• Public Registers: Licensing information is published for public access (as per regulatory requirements)

We do NOT sell or rent your personal information to third parties for marketing purposes.

You have the right to:

• Access your personal information held by EWRC
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint if you believe your privacy has been violated

To exercise these rights, contact us at info@ewrc.gov.sl.

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and login information
• Understand how you use our website
• Improve website functionality
• Provide personalized content and services

You can control cookie settings in your browser preferences. Some website features may not function properly if cookies are disabled.

If you have questions about this Privacy Policy or believe your privacy rights have been violated, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

Continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.