Regulatory Services

SLEWRC is an independent regulatory authority established under the SLEWRC Act No. 13 of 2011. Its mandate is to license electricity and water service providers, set tariffs, enforce quality and safety standards, and protect consumer rights. The Commission ensures that all citizens have access to reliable, safe, and affordable electricity and water services.

All operators in the electricity or water sectors must be licensed by SLEWRC before starting operations. You can: Visit the Licensing & Permits page on this website, download the relevant application form (electricity or water), and submit the completed form, required documents, and application fee to licensing@ewrc.gov.sl or at our office in Freetown. SLEWRC will review your submission, conduct any necessary inspections, and issue your licence if all requirements are met.

If your provider has failed to resolve your issue, you may file a complaint directly with SLEWRC. You can: Send an email to complaints@ewrc.gov.sl, use the online complaint form on this website, or visit our offices in Freetown or Kenema. Every complaint is assigned a tracking number so you can follow its progress online or by phone. SLEWRC investigates and works with utilities to ensure fair and timely resolution.

Processing times vary depending on the complexity of the licence: Simple permits (e.g., bottled water) — usually within 30 days. Mini-grid or large electricity licences — typically within 60–90 days after complete submission. SLEWRC may request additional information or conduct site visits before approval.

All official publications — including annual reports, tariff decisions, technical standards, and consultation papers — are available in the Reports & Publications section of this website. You can read or download them free of charge. Printed copies are also available at the Commission's headquarters upon request.

SLEWRC regulates the generation, transmission, distribution, and supply of electricity, as well as water supply, distribution, and bottled water production. This includes both public utilities and private sector providers such as mini-grids, independent power producers, and bottled water companies.

Tariffs are determined through a cost-of-service review process. Utilities submit detailed financial and operational data to SLEWRC, which is analysed to ensure that rates are fair to consumers and financially sustainable for utilities. Public consultations are held before any tariff changes are approved, and all final decisions are published on the SLEWRC website.

Operating without a valid SLEWRC licence is an offence under the SLEWRC Act. Unlicensed entities are subject to penalties, cease orders, and possible prosecution. Consumers are strongly advised to verify providers using the Public Register before doing business with any electricity or water company.

SLEWRC ensures that: Consumers receive services of acceptable quality and safety. Billing is fair, transparent, and based on approved tariffs. Utilities respond promptly to complaints and service interruptions. The Commission also runs public education campaigns, conducts complaint resolution hearings, and publishes performance reports to promote accountability.